Is Your Hotel Really Performing?
Understand why occupancy, revenue, profit and bank balance are not enough on their own, then use the five-question owner loop to judge performance.
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Understand why occupancy, revenue, profit and bank balance are not enough on their own, then use the five-question owner loop to judge performance.
Read chapter free →02What Should an Owner Actually Know?Build a compact monthly owner view around business performance, profitability, cash, the forward outlook, and actions without drowning in reports.
Read chapter free →Map the hotel’s material revenue streams around what the guest actually buys while keeping only decision-useful detail visible.
Open in reader →04What Drives Your RevenueConnect each material revenue line to the volume, average price, mix and operating records that explain why revenue changed.
Open in reader →05Where the Money GoesSee what the hotel spends money on, where direct costs belong, and how departmental profit differs from hotel-wide support costs.
Read summary →06What Makes Costs MoveExplain cost movement through workload, price, mix, productivity or usage, control, and timing before deciding what should change.
Read summary →07Build a P&L You Can Actually UseBuild the management P&L as a waterfall from department revenue and direct costs to Departmental Profit, Operating Profit and the owner layer.
Read summary →08Make Your Bookkeeper and Systems Give You the Information You NeedConnect PMS, POS, payroll, operating records, the bookkeeper and accounting so each important result can be traced to a reliable source.
Read summary →Read the P&L as a management signal, identify the first material movement, and trace it to the operating driver that needs explanation or action.
Read summary →10Rooms Performance and Revenue Management Made SimpleUse occupancy, ADR, rooms revenue, demand and channel context to understand room performance and make practical revenue-management decisions.
Read summary →11Analyse Costs Without Simply Cutting ThemJudge costs against workload, unit economics, productivity and service requirements so that cost action does not become blind cost cutting.
Read summary →12Protect Revenue and Control SpendingUse practical controls to protect revenue, purchasing, payments and other material spending without turning the hotel into a bureaucracy.
Read summary →Bridge the gap between reported profit and available cash by identifying timing, working-capital, investment, financing and owner movements.
Read summary →14The Balance Sheet Without the Accounting LessonRead the balance sheet as an owner view of what the hotel owns, what is owed to it, what it owes, and where financial pressure may be building.
Read summary →15Cash, Working Capital and SeasonalityManage receivables, payables, inventory, commitments and seasonal cash lows so the hotel can meet obligations before they become urgent.
Read summary →Build a practical budget and rolling forward view around the operating drivers that matter, then update the forecast when evidence changes.
Read summary →17Break-Even and What-If DecisionsUse contribution, cost behaviour, break-even thresholds and focused scenarios to test decisions without confusing a what-if case with the forecast.
Read summary →18Should I Buy, Build, Renovate or Expand?Screen a capital opportunity before committing money by testing the business case, cash requirement, risks and whether deeper professional review is justified.
Read summary →19Debt, Capital and Owner ReturnsUnderstand debt capacity, capital structure and owner-return questions before deciding how much the hotel can safely borrow, invest or distribute.
Read summary →Bring the hotel’s business, profit, cash, forward view, exceptions and actions together on one owner page that points to deeper evidence when needed.
Read summary →21The Monthly Owner Review and the System That Fits Your HotelTurn the dashboard and supporting reports into a repeatable monthly owner review with clear actions, owners, due dates and a reporting system scaled to the hotel.
Read summary →Featured chapters
These chapters represent different parts of the book. Use the summaries to choose where you want to read further after you have browsed the physical-page preview.
Understand why occupancy, revenue, profit and bank balance are not enough on their own, then use the five-question owner loop to judge performance.
Read chapter free →Build the management P&L as a waterfall from department revenue and direct costs to Departmental Profit, Operating Profit and the owner layer.
Read summary →Bridge the gap between reported profit and available cash by identifying timing, working-capital, investment, financing and owner movements.
Read summary →Bring the hotel’s business, profit, cash, forward view, exceptions and actions together on one owner page that points to deeper evidence when needed.
Read summary →Move into the web edition for the complete chapter experience, including available learning resources and companions.
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