Same Hotel, Different Numbers
It is the fifth working day of the month. Finance has closed March, and Anika, the General Manager, has an owner call in one hour. Around the table sit Amara, the Financial…
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It is the fifth working day of the month. Finance has closed March, and Anika, the General Manager, has an owner call in one hour. Around the table sit Amara, the Financial…
Read chapter free →02The Hotel Context LensIt is the fourth business day of the month at Hotel Blue Moon. Finance has closed the month, and Anika has an owner call in forty minutes. Amara sits beside her with…
Read chapter free →03The Local Reality BridgeHow USALI operating logic connects to tax, labor, currency, contracts, and statutory reporting
Read chapter free →Finance has closed March at Hotel Blue Moon. Total Operating Revenue is \$100,000 ahead of budget, yet Net Income is \$35,000 behind. Anika has an owner call in forty minutes and asks…
Open in reader →05Open the Schedule FirstIt is 8:20 a.m. at Hotel Blue Moon. The owner call starts at nine. Rooms Revenue is ahead of budget, but Rooms Departmental Profit margin is 2.6 percentage points behind and GOP…
Open in reader →06Trust the KPI Only After You Test ItHow numerator, denominator, basis continuity, and comparison set determine whether a metric is safe to use
Open in reader →By the end of this chapter, you should be able to translate a room booking into separate demand-segment and booking-channel views, supported by the reservation facts. You should also be able to…
Open in reader →08Connected to the Stay Is Not Always Rooms RevenueBy the end of this chapter, you should be able to translate a guest-folio line into its correct revenue home and explain the effect on ADR, Rooms RevPAR, TRevPAR, departmental profit, and…
Open in reader →09Room Statistics Before Room KPIsHow capacity, demand, physical use, and guest load create different management stories
Read summary →10The Guest Eats, but Revenue Needs a HomeRestaurants, bars, in-room dining, service charges, packages, platforms, and everyday F&B revenue
Read summary →11One Event Is Not One Revenue LineBanquets, conferences, catering, function space, packages, technology, vendors, and event timing
Read summary →12F&B Revenue Closeout ChecklistReconciling POS, PMS, BEO, packages, service charges, statistics, and F&B KPIs before moving on
Read summary →13Other Operated, Minor Operated, and Miscellaneous IncomeBy the end of this chapter, you should be able to decide whether a non-Rooms and non-F&B activity is a material hotel-operated department, a smaller hotel-operated activity, or a net income stream.…
Read summary →14Non-Standard Revenue StructuresAll-inclusive, extended-stay, platform-based, membership, and hybrid business models
Read summary →Part III has closed the revenue side of Hotel Blue Moon. The hotel has a classified Actual, Budget and Prior-Year revenue base; room, cover, attendee, treatment and transaction statistics have been reconciled;…
Read summary →16Rooms Department Expenses and Profit ConversionHotel Blue Moon sold 750 more occupied rooms than in the comparison month. Rooms Revenue increased by \$120,000, and the summary page looks strong. Yet Rooms Departmental Profit increased by only \$25,000.…
Read summary →17Food and Beverage Cost Control and Profit ConversionFrom purchase and inventory to plate, glass, operating supplies, and departmental profit
Read summary →18Banquet and Event ExpensesFrom BEO promise and event specification to Schedule 2 cost, contribution, and closeout
Read summary →19Other Operated and Minor Operated Expense ControlAncillary departments, operating models, line-level controls, and profit conversion
Read summary →At Hotel Blue Moon, the month-end labor meeting begins with a comfortable headline. Salaries and Wages are \$5,000 below budget. Rooms payroll is close to plan, everyday Food and Beverage payroll is…
Read summary →21Labor Follows the WorkFrom payroll home to the department, event, service, or process that consumed the labor
Read summary →22Outsourced Labor, Contract Services, and Cluster ServicesBuying people, buying outcomes, receiving shared support, and protecting labor comparability
Read summary →23The Permanent Employee Policy LayerHotel Blue Moon closes the month with permanent-employee headcount exactly on budget. The salary grid did not change. The average ordinary hourly rate is stable. Anika expects payroll to be uneventful.
Read summary →24FTE, Hours Worked, Productivity, and Labor ForecastingTurning the complete labor stack into measurable capacity, department-specific standards and a forward roster
Read summary →25Labor Control Without Damaging ServiceConverting labor diagnostics into service-safe action, verified savings and a stronger next forecast
Read summary →Hotel Blue Moon closes April with Rooms, Food and Beverage, and Other Operated Departments ahead of budget. Departmental Profit is favorable. Yet GOP is below plan because Administrative and General is \$75,000…
Read summary →27Information and Telecommunications SystemsFrom hotel systems and telecommunications to controlled subscriptions, data, AI, and digital value
Read summary →28Sales and MarketingFrom campaign components and commercial operations to profitable demand and GOP action
Read summary →29Property Operation and MaintenanceFrom work orders and preventive maintenance to asset readiness, service protection, and capital action
Read summary →30Energy, Water, and WasteFrom utility invoices to resource intensity, environmental performance, and investment action
Read summary →31Shared Services, Corporate Support, and Mandatory Brand/Operator CostsFrom above-property invoices to full-platform cost, contract governance, and owner visibility
Read summary →From operating conversion through management fees and nonoperating items to EBITDA
Read summary →33Owner Economics, Net Profit, Cash Flow, and Asset ReturnsFrom EBITDA to capital maintenance, accounting profit, owner cash, value, and investment decisions
Read summary →34USALI, US GAAP, IFRS, Statutory, Tax, and Lender Reporting BridgeChapter 3 established the reporting-purpose boundary: comply locally, manage consistently, and compare with a bridge. Chapters 32 and 33 then carried the hotel from GOP through management fees, fixed charges, EBITDA, Net…
Read summary →35Converting a Hotel From Non-USALI Reporting to USALIFrom legacy accounts and disconnected operating data to a controlled USALI 12 management system
Read summary →A hotel can produce a correct USALI-style operating statement and still manage from weak statistics. The ledger may close, the schedules may reconcile and the formula may calculate, while rooms available, customers,…
Read summary →37Dashboards, External Benchmarks, and Cross-Property ComparabilityA dashboard can make a hotel easier to manage or easier to misunderstand. It compresses hundreds of accounts, operating statistics and source records into a small number of signals. That compression is…
Read summary →38Management Commentary and Action TrackerA hotel report can be technically correct and still fail as a management instrument. The statement may reconcile, the schedule may explain the account movement and the KPI may be approved for…
Read summary →39Final Applied Case: From USALI Statement to Owner DecisionClosing the loop from controlled evidence to capital, operating, and forecast action
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These chapters represent different parts of the book. Use the summaries to choose where you want to read further after you have browsed the physical-page preview.
It is the fifth working day of the month. Finance has closed March, and Anika, the General Manager, has an owner call in one hour. Around the table sit Amara, the Financial…
Read chapter free →It is 8:20 a.m. at Hotel Blue Moon. The owner call starts at nine. Rooms Revenue is ahead of budget, but Rooms Departmental Profit margin is 2.6 percentage points behind and GOP…
Open in reader →How numerator, denominator, basis continuity, and comparison set determine whether a metric is safe to use
Open in reader →From operating conversion through management fees and nonoperating items to EBITDA
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